Fire

Fire Damage Restoration Services

After 4 decades+ helping homeowners and businesses after fires occur, Craftech is proud to be one of the most experienced restoration contractors in Central Massachusetts.


No one should have to experience fire damage in their home; the emotional and physical effects can be devastating and all encompassing. Fires can destroy everything from the place you call your home and leave you feeling hopeless. But you don't have to go through recovery alone!

If you do experience a fire - you need a company that has the experience and empathy to help you get through this difficult time as quickly and efficiently as possible, taking care of your home as if it were their own.


We are here to help you get back on your feet as quickly as possible.

When a fire happens we know your life doesn’t just stop. You still have your job, a family to take care of and bills to pay but you may have no idea where to start when it comes to recovering your home.


After a fire, you deserve a high level of empathetic customer service and attention to detail, which is what we believe sets us apart from other restoration service providers. Craftech will be there for you and your family from the first steps of cleaning up to the demolition process.

First steps when you experience a fire:

  • Immediately contact your insurance company
  • Contact your mortgage company
  • Save receipts relating to costs incurred by the tragedy
  • Avoid signing any contacts in the heat of the moment
  • Call Craftech to begin the mitigation

Our fire restoration services include:

  • Swift, secure, organized care for your valued contents
  • Contents cleaning, inventory, pack-out/pack-back, transfer and storage
  • Climate-controlled storage in Craftech’s 13,000 square foot facility
  • Contents fully protected by Bailee Insurance (read FAQ for more information)
  • On-site digital photo inventory
  • Household or business contents

We work with trusted vendors for specialty restoration including:

  • Duct cleaning
  • Dry-cleaning, laundering, & restoration for clothing, textiles, leather, & fur
  • Electronics cleaning
  • Specialty rug cleaning
  • Emergency board-up
  • Temporary power 
restoration equipment

  • What should I do after a fire in my home?

    • Immediately contact your insurance company
    • Contact your mortgage company
    • Save receipts relating to costs incurred by the tragedy and create invoices for all items destroyed
    • Avoid signing any contacts in the heat of the moment
    • Contact Craftech to begin the mitigation

  • Should I try to clean anything myself after fire damage?

    The short answer is no.  Without expert eyes, you could be doing more damage to items that could be otherwise salvaged by our professional team.


    We know its tempting to want to start cleaning right away or feel like you're contributing - but the reality is that fires can cause many unseen dangers, particularly when it comes to structural integrity of property. 


    A rule of thumb, you'll want to wait for the experts to inspect  first and foremost.

  • What should I do before a restoration company comes to clean?

    The best way you can be helpful to a restoration crew is to idenitfy what valuables you want to be restored ASAP. You'll also want to idenitfy what can be thrown away by the crew.


    Make sure that you take inventory of this process for your insurance company including taking inventory of what was destroyed in the fire - like food, clothing, appliances, etc.

  • How long will restoration take after a fire?

    This is dependent on the size of the property and where the fire burned.


    If the fire was contained to one room vs. several rooms or the whole property - your restoration time will vary.


    We will always do our best to keep you updated on the entire process including our timeline for cleanup.

  • Do I need to move out of my house after a fire?

    This depends on the extent of the damage done and the smells in your home the fire created. 


    If the fire was contained, you might not need to leave your home. 


  • Do I need to pack up my belongings during restoration?

    No. Our team prefers to restore damaged belongings onsite for the safety of our clients. 


    However there are circumstances that might require some packing:

    • If you are moving out of your home during the cleaning & restoration process, take anything that is undamaged that you might need.
    • Don't attempt to pack up or take items off premise that are soot or smoke damaged. If you have valuables, we'll assist you in securing them if they don't need to be restored.

  • Is it safe to turn on HVAC heat or cooling after a fire?

    Do not turn on HVAC heat or cooling after a fire until your home has been inspected and it is deemed safe to do so. 


    A fire can cause hidden damage to HVAC systems and using it can cause problems or pump smoke and soot back into your home.



  • What is Bailee Insurance?

    Bailee insurance is insurance coverage for a person or organization like Craftech to which possession of the property of others has been entrusted, usually for storage, repair, or servicing.

Fire Damage Restoration Resources

Master Policies vs. Condo Coverage: What Every Owner Needs to Know

By Rebecca Strait • January 8, 2025
Understanding Condo Insurance Issues.

The 'Goat Inspectors' of Rutland: Craftech Restoration's Unforgettable Job

By Rebecca Strait • March 25, 2024
An Unforgettable Day with the Friendliest Quality Assurance Team in Massachusetts

Fire and Water Damage Myths Debunked: Protecting Your Home and Investments

By Rebecca Strait • October 17, 2023
Fire and Water Damage Myths Debunked: Protecting Your Home and Investments
Show More
five stars

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    My insurance company put me in contact with Craftech after our hot water heater blew and I am glad that they did. Garry and team were amazing. Very professional, always on time, and knew exactly what to do. If something like this were to ever happened again, I will definitely be reaching out to Craftech. 

    ~ Haley La Fontaine

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    Project manager Jake and Kevin were the primary responders and immediately launched into the removal and restoration process. Fast, thorough, and efficient. 

    ~ Tom Leeds

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    Recommended by our insurance company after a pipe burst in our basement. Craftech provide complete, efficient and timely services in the clean up process. They were responsive, knowledgeable and thorough. I highly recommend them.

    ~ Michelle Adams

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    I was very impressed with the courteous manner and professionalism of all the staff that worked on our project. Jake was fantastic!  He explained what they would be doing step by step.The team was very knowledgeable and immaculate! I would definitely recommend them to others.

    ~ Patricia Burgwinkle

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    The entire team was extremely professional and a pleasure to work with. They showed up on time, ready to work and were helpful beyond expectations. Chris made sure his team practiced all health protocols related to COVID. I felt extremely comfortable leaving my home in their hands. I absolutely recommend this company and team to anyone in need.

    ~Crystle Pereira