Steps to take before the restoration professionals arrive.

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At, Craftech we get this question a lot “What can I do to help before you arrive?” Today I am going to answer that.

Don’t forget, safety first! Watch out for sagging ceilings and wet electronics! If you are unsure if it is safe, it most likely isn’t.

Things you can do immediately to help:

  • Make sure the source of the water is shut off and fixed.
  • Extract excess water with a mop or shop vacuum.
  • Remove standing water from the top of any hard furniture.
  • Remove any area rugs from wet carpet as they can bleed through to the mat below.
  • Move anything of value to a safe place to minimize secondary damage. (includes wall art, furniture, or collectibles)
  • Prop up any furniture that is on wet flooring. You can use plastic sliders or aluminum foil. (When wooden furniture is exposed to excessive moisture, the wood’s stain can transfer to the carpet leaving permanent stains. Metal furniture can leave rust marks)
  • Remove any wet soft materials, including curtains, towels, throw pillows, etc.
  • Unplug any electrical items.

We do not recommend the following:

  • Do not leave papers or books on wet surfaces; move them to an unaffected area to dry out.
  • Please refrain from using electronics or outlets exposed to water damage; plugging these in can result in electrical shock.
  • Refrain from turning on light fixtures in a room with wet ceilings until an electrician has inspected the connection.
  • Do not enter rooms that have sagging or falling ceilings.
  • Refrain from removing any wet building materials as these can be extremely heavy. Please leave this for our IICRC trained technicians.

We know it may be tempting to complete the work yourself, but Craftech’s highly trained technicians are adept at finding moisture where it doesn’t always appear visibly. We use state of the art moisture meters with both penetrating and non-penetrating probes to gauge the extent of damage in homes and businesses. Leaving this messy job to the professionals will save you from future problems like rot and mold. We hope this answers the question, “What can I do to help before you arrive?”

Please contact us if you have any questions.