Tom Smart

Restoration Services Since 1972

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Craftech has been in business since 1972. Starting in a small 1 bedroom apartment in Upton, MA.

The original crew when Tom purchased the company in 2003 outside of the small, one bedroom apartment where it all began. Two of which still work for Tom, check out Kristina’s and Garry’s Bio’s

Tom, the present owner, purchased the business in February of 2003 from the original owner, Gerry Tello.  When he bought the company it was comprised of 1 vehicle and a small crew.

In 2005 Craftech expanded again, Tom had outgrown the small apartment, the fleet and crew had grown. He leased a building on Milford St. in Upton. It was in this building that Scott started working for Tom. Scott quickly showed he was an invaluable employee and soon was handling the daily responsibilities as Craftech’s Production Manager.

In 2008 Craftech had grown again! The fleet grew to 6 vehicles and about a dozen employees. Tom decided to purchase our current location on Walker Drive in Upton. With that came a 13,000 Sq Ft warehouse, we were able to expand our equipment storage and pack out space drastically.

Craftech in 2020

Tom in front of Craftech’s restoration equipment January 2020

Since taking over the company in 2003, he has driven Craftech to a new level of excellence.  He has expanded our coverage area, team, equipment and fleet in the last two decades.  When he bought the company it was comprised of 1 vehicle and a small crew.  We now have 8 Vehicles and a team of over a dozen people.  Our territory covers Worcester, Norfolk and Middlesex counties. We cover portions of Rhode Island and Connecticut as well. Tom encourages education and this shows through Craftech’s 9 highly educated IICRC technicians.

This year Craftech upgraded our job management software, to an industry specific software program. It has enhanced our level of customer service, for both insureds, and insurance providers. With all of our claim information being updated in real time, it gives us an edge over the competition, and allows us to provide a direct link to homeowners and agents. This allows them to be able to keep up to date on their claim, without having to make a phone call. If you experience a disaster, give us a call and find out what sets us apart from our competition.

We Were Featured In Westborough Magazine

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The owner Tom Smart pictured above in front of our fire and water damage equipment

“People often call Craftech while the problem is at it’s worst. Once the water is stopped or the fire is put out, residents need to hire a company like Craftech to come in and so the cleanup. Contractors don’t want to do this messy work, and honestly they aren’t qualified to do it. “

“Some contractors will say they can do restoration,like cleaning up the mold on a project. But people don’t realize that as soon as you start tearing out mold, you’re spreading spores, so you need specialized equipment and trained personnel to prevent the mold from spreading throughout your home.”

Local homeowner Pawan couldn’t have been more impressed, “The guys at Craftech came in, assessed the damage and got to work right away. From start to finish, these guys were professionals, from the office manager (Scott) fielding the call, all the way to the technicians that came in to prevent mold from forming in our house. Every employee treated us with respect and communicated with us on how to go about dealing with an issue of this magnitude. They restored my faith in the theory ‘putting the customer first’ They’re a great company, run by a great group of people”

Craftech had the pleasure of recently being featured in the January edition of Westborough Magazine. We were honored to be included in this Edition of their publication.

Tom is proud of his company and crew for providing such a high level of service to our water and fire damage customers. We look forward to serving our community for many more years to come.

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