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Tom Smart
Owner and President
tsmart@craftechrestoration.com
Tom’s got a serious obsession with service and quality.
For that reason, his ten years of contracting experience,
combined with a Business Management degree from Fitchburg
State, have led him to the insurance restoration industry.
As Owner and President of Craftech, Tom is able to deliver
the most advanced restoration services with the ultimate in
customer service, to both Home & Business-owners, and
their insurance providers. To stay on the cutting edge, Tom
maintains IICRC certifications
in all areas of restoration, and participates in advanced
training programs. His value for continuing education reflects
one of Tom’s many keys to success; that he’s always
seeking better ways to serve his customers. As he says, “I’m
always thinking about the next step.” So, if you have
any ideas, Tom welcomes your call!
Erin Dermody
Business Manager
erin@craftechrestoration.com
Erin combines her talents for
marketing and management in the challenging role of Business
Manager. She is a graduate of Russell Sage College in Troy,
NY, and she comes to Craftech with six years of experience
in sales and marketing. She's spent the last four in the New
England insurance industry, and prior to Craftech, Erin served
as Regional Sales Manager for a national franchise organization.
Erin has high standards for herself, and she helps her restoration
team maintain a firm commitment to excellence, as well. She
also enjoys staying on the cutting edge of her profession,
by remaining deeply involved in the P&C industry's many organizations
and associations. Erin currently serves as the Blue Goose/Bay
State Pond's Supervisor, for a second term. Feel free to contact
Erin to find out how to get involved! |
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Scott
"Skippie" Brunette
Estimator/Technician Supervisor
scott@craftechrestoration.com
Scott, or 'Skippie,' as he's
more commonly known, serves as Craftech's Estimator & Technician
Supervisor. Skippie holds a Business Management degree from
Worcester State College, and he brings three years of maintenance
and repair experience to his important production leadership
role. He is an IICRC
Certified Technician, and he's in continuous pursuit of new
certifications and technical expertise. He really enjoys every
challenge he encounters, and every opportunity to develop
solutions for his customers. His advice is always free, so
please feel free to contact him with restoration questions!
Our Restoration Team’s purpose is to help customers
return to their normal lives, as quickly and comfortably
as possible. The team achieves this by arriving prepared
with the tools and training necessary to complete the project
accurately and professionally. On every restoration project,
Craftech’s Technicians believe that they are guests
in their customer’s home or business. The Technician
Crew Leader will always be available on-site to answer your
questions, and coordinate the most efficient restoration
process for your property.
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