Tom’s got a serious obsession with service and quality. For that reason, his ten years of contracting experience, combined with a Business Management degree from Fitchburg State, have led him to the insurance restoration industry. As Owner and President of Craftech, Tom is able to deliver the most advanced restoration services with the ultimate in customer service, to both Home & Business-owners, and their insurance providers. To stay on the cutting edge, Tom maintains IICRC certifications in all areas of restoration, and participates in advanced training programs. His value for continuing education reflects one of Tom’s many keys to success; that he’s always seeking better ways to serve his customers. As he says, “I’m always thinking about the next step.” So, if you have any ideas, Tom welcomes your call!