Frequently Asked Questions

Most insurance companies do not require you to pay your deductible upfront with the exception of a few. Most insurance companies take the deductible out of the repair estimate. If you are a USAA customer, we are required to collect the deductible before beginning work.

As an insured person or business,  you have the right to hire any company you chose to work in your home. You do not have to go with suggested restoration companies and we suggest you vet any company you'd like to work with beforehand. 

Yes we can, all we require is for you to sign our direction of payment which allows us to bill your insurance directly. Our goal is to save you time and frustration so you can get back to normal life!

It depends on the extent of the damage and many other factors. The average water loss takes 2-4 days but can take longer if you have a specialty drying situation IE: Hardwood floors or tile. Depending on the size of the home for a soot loss it can take anywhere from 2-7 days with a crew of 4-5 cleaners.

Water damage is a time sensitive emergency. Don't waste any time to take care of this issue. 

• Contact a plumber to repair the water source ASAP
• Contact Craftech to remove standing water as soon as possible and being the restoration process
• If water comes from a hazardous source (sewage,etc.) call Craftech before doing anything else!
• Unplug all electronics ASAP
• Put furniture on blocks or tin foil
• Take inventory of items damaged 
• Open windows to ventilate if applicable

Depending on the time of year due to heat and humidity, mold can start growing in as little as 48 hours during hot humid months or as long as a month in the dry cold winter.

Read more about water damage here.

Please keep the windows and doors closed, when they are open it creates an open drying chamber allowing the outside air to interfere with our drying process.

Read more about Craftech's water damage restorartion process here. 

We encourage our customers to leave our equipment running 24 hours a day, the longer it is off, the longer it will take for your home to dry out.

• Immediately contact your insurance company
• Contact your mortgage company
• Save receipts relating to costs incurred by the tragedy and create invoices for all items destroyed
• Avoid signing any contacts in the heat of the moment
• Call Craftech to begin the mitigation as soon as possible
• Learn more about our fire damage restoration process here.

Our goal is to restore your property like new, but every situation is different. 

If you find that after our crew is done with the physical cleaning of your home after a fire or other disater, that  there is any lingering smell - we can either ozone or fog your home to remove it.

If you paint over the soot it can bleed through the paint and create a whole different issue, so we encourage homeowners to have a professional come in the clean the soot with proper cleaning agents before attempting to paint.

There are at-home mold test kits available, but often the results are misleading and hard to interpret.

We recommend anytime you suspect mold in your home that you get a proper professional inspection.

Our technicians are specially certified to remediate all mold types and at home remedies like cleaning mold with bleach will not remove your mold problem.

 *Our technicians are trained by the IICRC and hold AMRT certifications (Applied Microbial Remediation Technician).

Bailee insurance is coverage for a person or organization like Craftech to which possession of the property of others has been entrusted, usually for storage, repair, or servicing