Nicotine Stinks! (literally)

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We all know the distinct smell of a house that has been smoked in too long. Have you recently moved a relative who smoked for 20+ years in their home? Did you recently buy a home and cant get rid of the yellow walls and smoke smell? Did a tenant move out and leave an apartment full of nicotine damage? We can help!

Nicotine is greasy and may seem impossible to remove.

Should I clean it myself?

Taking on the cleaning of a nicotine filled house can feel like an impossible task. While it may be tempting to paint over the surfaces, this is a terrible idea. Nicotine will bleed through the paint once it is painted over. I moved into an apartment a few years back, and every time I would shower in the bathroom, there would appear yellow sticky drip marks. Unless nicotine is cleaned up properly, it will never fully go away.

Why does it stain the walls yellow?

Cigarette smoke contains over 4,000 different chemicals, included in that it is over 400 toxins, 43 cancer-causing chemicals, nicotine, tar, carbon monoxide, formaldehyde, ammonia, arsenic, and DDT. The full list of ingredients can be found on most cigarette packaging now, and given that list, it isn’t a surprise that the smoke causes stains. As someone smokes, the cigarette emits a yellow-brown smoke, mostly from the tar and nicotine. When the smoke is exhaled into the air, the smoke particles settle on the surface or objects. Any lightly colored items cannot hide this staining and will become more discolored and deeper color over time.

Why choose our team?

Craftech technicians are expertly trained in the process of nicotine removal. Our lead technician Kristina has over 20 years of experience and expertise in cleaning smoke, fire, and nicotine. She and her team are highly rated per customer feedback. If you or anyone you know needs our expertise, you will not be disappointed.

The door on the left is untouched, covered in nicotine. The door on the right is after our cleaners expertly removed the nicotine stains.

Basements & Sump Pumps

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Living in New England, most people are familiar with cellars and basements. You’ve either had a wet basement, or know someone who has. Often times those claims are covered, sometimes they are not. Most people are unaware that ground water, is typically not covered by insurance companies. But sometimes you can purchase something extra to help out with your wet basement.

The Destruction of a Sump Pump Failure

Sump Pumps: In 1932, Howard D. Yoder patented one of the first portable sump pumps, according to HGTV.com. The machinery was designed to pump water from a flooded basement after an automatic water sensor detects the presence of water and jumpstarts the pump.  These sensors work just like the float in your toilet bowl, when the water gets too high, the pump kicks on. Proper maintenance is crucial to making sure your pump doesn’t malfunction. Keep the area around the pump clean of debris, and regularly check to make sure the pump is functioning correctly.

Sump pump coverage: Sump pump failure coverage typically is a rider or endorsement attached to a standard homeowner’s insurance policy. Premiums are relatively cheap, and you can receive up to $10,000 to replace or repair anything resulting from a flood or backup if the pump fails. If water starts seeping into your home and the pump fails to respond, you can claim it and seek reimbursement.

Your Responsibility as the Property Owner: When you find the pump malfunctioned, call your agent and put in a claim. Call a restoration company (like Craftech) to come out to remove the water and begin drying out the structure. We will leave your property looking as good as new!

After Craftech Removed the Water and Dried the Wet Areas.

*Everyone’s coverage is different, check with your agent to see what is covered and if you are eligible for a rider.

Restoration Services Since 1972

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Craftech has been in business since 1972. Starting in a small 1 bedroom apartment in Upton, MA.

The original crew when Tom purchased the company in 2003 outside of the small, one bedroom apartment where it all began. Two of which still work for Tom, check out Kristina’s and Garry’s Bio’s

Tom, the present owner, purchased the business in February of 2003 from the original owner, Gerry Tello.  When he bought the company it was comprised of 1 vehicle and a small crew.

In 2005 Craftech expanded again, Tom had outgrown the small apartment, the fleet and crew had grown. He leased a building on Milford St. in Upton. It was in this building that Scott started working for Tom. Scott quickly showed he was an invaluable employee and soon was handling the daily responsibilities as Craftech’s Production Manager.

In 2008 Craftech had grown again! The fleet grew to 6 vehicles and about a dozen employees. Tom decided to purchase our current location on Walker Drive in Upton. With that came a 13,000 Sq Ft warehouse, we were able to expand our equipment storage and pack out space drastically.

Craftech in 2020

Tom in front of Craftech’s restoration equipment January 2020

Since taking over the company in 2003, he has driven Craftech to a new level of excellence.  He has expanded our coverage area, team, equipment and fleet in the last two decades.  When he bought the company it was comprised of 1 vehicle and a small crew.  We now have 8 Vehicles and a team of over a dozen people.  Our territory covers Worcester, Norfolk and Middlesex counties. We cover portions of Rhode Island and Connecticut as well. Tom encourages education and this shows through Craftech’s 9 highly educated IICRC technicians.

This year Craftech upgraded our job management software, to an industry specific software program. It has enhanced our level of customer service, for both insureds, and insurance providers. With all of our claim information being updated in real time, it gives us an edge over the competition, and allows us to provide a direct link to homeowners and agents. This allows them to be able to keep up to date on their claim, without having to make a phone call. If you experience a disaster, give us a call and find out what sets us apart from our competition.

We Were Featured In Westborough Magazine

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The owner Tom Smart pictured above in front of our fire and water damage equipment

“People often call Craftech while the problem is at it’s worst. Once the water is stopped or the fire is put out, residents need to hire a company like Craftech to come in and so the cleanup. Contractors don’t want to do this messy work, and honestly they aren’t qualified to do it. “

“Some contractors will say they can do restoration,like cleaning up the mold on a project. But people don’t realize that as soon as you start tearing out mold, you’re spreading spores, so you need specialized equipment and trained personnel to prevent the mold from spreading throughout your home.”

Local homeowner Pawan couldn’t have been more impressed, “The guys at Craftech came in, assessed the damage and got to work right away. From start to finish, these guys were professionals, from the office manager (Scott) fielding the call, all the way to the technicians that came in to prevent mold from forming in our house. Every employee treated us with respect and communicated with us on how to go about dealing with an issue of this magnitude. They restored my faith in the theory ‘putting the customer first’ They’re a great company, run by a great group of people”

Craftech had the pleasure of recently being featured in the January edition of Westborough Magazine. We were honored to be included in this Edition of their publication.

Tom is proud of his company and crew for providing such a high level of service to our water and fire damage customers. We look forward to serving our community for many more years to come.

Read what our customers have to say

The Big Event 2016

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     Thank you to all the agents that visited our booth at The Big Event this year.  We are always so impressed by the turnout and the professionalism of the MAIA.

We gave away a grand total of 12 cases of wine to attendees who played our game “Fling the Ring”!action2


We tried out some new ideas this year and were pleased with the results.  We added a backdrop to improve chances of winning a bottle (and less lost rings for us to chase!)wine-toss

We added a kiosk for signing in to stream line the process and eliminate paper waste!14900375_1257867730922377_6563333102067935481_n

Three of our lucky winners!


 Thanks for visiting and playing “Fling the Ring” With Julie and I!beccaandjulie

Angie’s List is now free!

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Craftech has been a member of Angie’s list for a few years now.  We have maintained and A rating during that time.  They have recently changed their membership, they now offer a free basic membership to everyone.  Now you can leave a review for us using this link: my.angieslist.com/angieslist/Review/4293476 even if you are not a member.

The company announced back in March that they would be converting their basic paid membership to a free membership starting in June saving homeowners $10 annually, which they hope will increase their traffic dramatically.  This also means good things for companies like ours that relies on word of mouth.  With any homeowner who visits the site being able to see our reviews this increases our chances to be hired based on the good things past clients have written like this review from earlier this year:

“Craftech was excellent.
Craftech was recommended to me by a plasterer, who complained that many demo companies left a mess for him to deal with, but said that Craftech always did a great job, making his follow-on plastering work that much easier.
Craftech responded to my request for a quote promptly and got me a thorough detailed quote within a day or two. This was much, much more responsive than other demo companies that I contacted.
Craftech came on time, with a large crew of 5, and got the work done in less than 1/2 of the time that they originally estimated (< 1 day, instead of 2 days scheduled). They worked hard and methodically.  They took care to limit the effect of their demo work, which was orderly and neat.
Craftech adjusted the final bill down from the original quote, since the scope of the water damage proved to be less than they had originally estimated. The final bill was about 75% of the original estimate!”


Check out all our reviews!

Is Laminate flooring a good idea?

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Laminate flooring while it may be a fraction of the price of wood and can look good aesthetically has a few flaws.  Laminate is made up of wood fibers not solid pieces of wood, therefore it acts more like cardboard when it gets wet. If our crew arrives at a site where a laminate floor has been affected by water, the first step would be to remove the floor, whereas if we were to walk into a home where hardwoods were affected we would attempt to dry it before considering removal.   One in 55 homeowners will have a loss from water damage or freezing every year, so if you are thinking that will not happen to me know that you have a 1 in 55 chance every year of having some form of water damage.


Laminate is the flooring of choice by many DIY homeowners because of the ease of installation but, if you are looking for durability and long lasting flooring, hardwoods would be the smarter choice.  Once laminate wears through you will have to replace the whole floor, whereas if you install hardwoods they can be refinished.


This photo is from a home that had a pipe break on the main level and made it’s way to a basement where there was laminate.  As you can see the laminate swelled around the edges and that damage is irreversible.  We had to remove the laminate whereas; the hardwoods on the main level were able to be dried.

Website Launch

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Website Launch

Everyone at Craftech is excited to announce the launch of our new website!  Over the past few months Craftech has been working with Netprovement to create an updated website to showcase how far Craftech has come in the last decade.  After months of work we believe it is finally ready to launch.  To get to know our team check out the why us tab at the top of the site, each member has a quick bio with their contact information attached.  This is just one of the many features we have added to the site.  Check out the site now to view our FAQ section, our gallery of before and afters, customer reviews and much, much more!